Privacy policy

Last updated: September 6, 2026

At ShopHarbor, we respect your privacy and are committed to protecting the personal information you provide when you shop with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices you have regarding your information when you visit or make a purchase through the ShopHarbor website.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you browse our website, place an order, or contact us, we may collect information that is necessary to provide our services. This may include:

  • Contact information: Your name, email address, phone number, and shipping or billing address.

  • Order information: Products you purchase, order details, delivery information, and transaction history.

  • Payment information: Payment and transaction details required to process your order. Payment information may be handled directly by our payment providers, and ShopHarbor does not store your complete payment card details.

  • Communication information: Information you provide when contacting us about an order, product, return, or other inquiry.

  • Device and website information: Information such as your IP address, browser type, device type, and how you interact with our website.

  • Cookies and similar technologies: We may use cookies and similar technologies to keep our website functioning properly, remember preferences, understand website usage, and improve your shopping experience.

We only collect information that is reasonably necessary for operating our store and providing our services.

How We Collect Your Information

We may collect information:

  • Directly from you when you place an order, contact us, or provide information through our website.

  • Automatically when you browse or interact with our website through cookies and similar technologies.

  • Through Shopify and other service providers that help us operate our store, process payments, fulfill orders, provide delivery services, and maintain website functionality.

How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Arrange delivery and provide order-related updates.

  • Process payments and prevent fraudulent transactions.

  • Respond to your questions and provide customer support.

  • Manage returns, refunds, cancellations, or other order-related requests.

  • Improve our website, products, services, and overall customer experience.

  • Understand how customers use our website and improve its functionality.

  • Send promotional emails or other marketing communications where permitted by law. You can unsubscribe from promotional emails at any time.

  • Comply with applicable laws and legal requirements.

  • Protect ShopHarbor, our customers, and our website against fraud, abuse, or other harmful activity.

How We Share Your Information

We do not sell your personal information for money.

We may share information when it is necessary to operate ShopHarbor and provide your order. This may include sharing relevant information with:

  • Shopify, which provides the platform used to operate our online store.

  • Payment providers, when necessary to process and verify your payment.

  • Shipping and delivery providers, so your order can be delivered to you.

  • Service providers that help us operate our website, process orders, provide customer support, analyze website performance, or maintain our systems.

  • Government authorities or legal professionals when disclosure is required by law or necessary to protect our legal rights.

These third parties are expected to handle your information in accordance with applicable privacy and security requirements.

Shopify

ShopHarbor uses Shopify to operate our online store. Shopify may collect and process information about your use of our website as part of providing its services.

Information submitted through our store may be processed by Shopify and other service providers involved in operating the store, payment processing, security, analytics, and related services.

For more information about how Shopify handles personal information, you can review the Shopify Privacy Policy.

Cookies

Our website may use cookies and similar technologies to provide essential website functions, remember your preferences, understand website traffic, and improve your shopping experience.

Some cookies may also be placed by Shopify or third-party services used on our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Third-Party Websites

Our website may occasionally contain links to third-party websites or services.

ShopHarbor is not responsible for the privacy practices, security, or content of websites that we do not operate. We recommend reviewing the privacy policies of those websites before providing them with personal information.

Children's Privacy

ShopHarbor is not intended for children who are under the age required to independently use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children for the purpose of making purchases. If you believe that a child has provided us with personal information, please contact us at shopharbor2@gmail.com so we can review the situation and take appropriate action.

Data Security

We take reasonable steps to protect the personal information we collect and use appropriate safeguards provided by the services and platforms we rely on.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of your information.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for purposes such as processing orders, providing customer support, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

When information is no longer needed, it may be securely deleted or otherwise handled in accordance with applicable requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

  • Request access to the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your personal information, where permitted by law.

  • Request a copy of certain information we hold about you.

  • Opt out of promotional communications.

To make a privacy-related request, contact us at shopharbor2@gmail.com.

We may need to verify your identity before completing certain requests, where required or permitted by applicable law.

Marketing Communications

If you receive promotional emails from ShopHarbor, you can unsubscribe at any time by using the unsubscribe option included in the email.

Even if you unsubscribe from promotional communications, we may still contact you when necessary regarding an order, payment, delivery, refund, or other service-related matter.

International Data Transfers

Because ShopHarbor uses Shopify and other service providers, your information may be processed or stored in countries outside the country where you live.

When this occurs, the relevant service providers are responsible for applying appropriate safeguards to personal information as required by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how ShopHarbor handles your information, please contact us:

Email: shopharbor2@gmail.com