Terms of service

Last updated: September 6, 2026

Welcome to ShopHarbor.

These Terms of Service explain the rules and conditions that apply when you visit, browse, or make a purchase through the ShopHarbor website.

By accessing or using our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our website.

ShopHarbor operates its online store using Shopify.

1. Using Our Website

You agree to use the ShopHarbor website only for lawful purposes and in accordance with these Terms.

When placing an order, you must provide accurate and complete information, including your name, delivery address, email address, and any other information required to process and deliver your order.

You are responsible for ensuring that the information you provide is correct. ShopHarbor is not responsible for problems caused by incorrect or incomplete information provided by a customer.

2. Our Products

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information on our website are accurate.

However, actual product colors, appearance, size, packaging, or other details may vary slightly from images displayed on your screen or from product images provided on our website.

Product availability, descriptions, specifications, and prices may change at any time without prior notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase.

3. Orders

Placing an order through ShopHarbor constitutes a request to purchase the selected product or products.

We reserve the right to accept, decline, or cancel an order when necessary, including in situations involving incorrect pricing, product availability, inaccurate customer information, suspected fraud, or other circumstances that may prevent us from fulfilling the order.

For Cash on Delivery (COD) orders, an order may be confirmed before shipment and payment is collected when the order is delivered.

For prepaid orders, payment must be successfully processed before the order is accepted for fulfillment.

Please review your order carefully before submitting it. Once an order has been processed or shipped, cancellation may no longer be possible.

If we cancel or make a significant change to your order, we will make reasonable efforts to notify you using the contact information provided with the order.

Returns, refunds, and cancellations are handled according to our Refund Policy.

4. Prices and Payments

All prices displayed on the ShopHarbor website are shown in the applicable currency displayed at checkout.

Prices, discounts, promotions, and product availability may change without notice.

The price applicable to your order is the price displayed when you place the order, unless an obvious pricing error has occurred.

Depending on the order and delivery location, additional charges such as shipping fees, taxes, customs duties, or other applicable charges may apply. Any such charges that are known to us will be communicated where reasonably possible.

You agree to provide accurate payment and billing information when required.

For COD orders, you agree to pay the full amount due when your order is delivered.

5. Shipping and Delivery

ShopHarbor works with third-party shipping and delivery providers to deliver orders to customers.

Estimated delivery times are provided for guidance only and are not guaranteed. Delivery may take longer because of circumstances such as carrier delays, customs processing, weather, public holidays, incorrect delivery information, or other events outside our reasonable control.

Once an order has been handed over to the shipping provider, delays caused by the carrier are outside ShopHarbor's direct control.

Customers are responsible for providing an accurate and complete delivery address and contact information. ShopHarbor is not responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

For more information, please review our Shipping Policy.

6. Returns and Refunds

Returns, refunds, and eligible cancellations are governed by our Refund Policy.

By placing an order with ShopHarbor, you agree to follow the conditions and procedures described in that policy.

7. Intellectual Property

All original content on the ShopHarbor website, including the ShopHarbor name, logo, website design, text, graphics, images, and other original materials, belongs to ShopHarbor or is used with permission from the relevant owner.

You may use the website for personal and lawful shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit ShopHarbor's content without prior written permission.

Product images, descriptions, trademarks, or other materials belonging to third parties remain the property of their respective owners.

8. Third-Party Services and Links

ShopHarbor may use third-party services to help operate our website and provide services such as payment processing, order fulfillment, shipping, analytics, and website functionality.

Our website may also contain links to third-party websites.

ShopHarbor does not control third-party websites or services and is not responsible for their content, availability, security, or privacy practices.

When you use a third-party service or visit a third-party website, that service's own terms and policies may apply.

9. Shopify

ShopHarbor's online store is powered by Shopify.

Shopify provides the technology and infrastructure that allow us to operate our online store, but purchases made through ShopHarbor are transactions between you and ShopHarbor.

Shopify is not responsible for the products sold by ShopHarbor, their quality, delivery, returns, refunds, or other matters relating to your purchase from us.

10. Privacy

Your use of the ShopHarbor website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

You can review our Privacy Policy on our website.

11. Customer Reviews and Feedback

If you submit a review, comment, suggestion, or other feedback to ShopHarbor, you agree that:

  • The information you provide is truthful and based on your genuine experience.

  • You will not submit content that is unlawful, misleading, abusive, threatening, defamatory, obscene, or infringing on someone else's rights.

  • You will not submit content containing viruses, malicious code, or other harmful material.

  • You will not impersonate another person or provide misleading information about the source of your feedback.

By submitting a review or other feedback, you give ShopHarbor permission to use, reproduce, display, and publish that content for purposes related to operating and promoting our store, where permitted by law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

12. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other details.

We reserve the right to correct errors, update information, or cancel affected orders when necessary.

If an order is affected by a significant error, we will make reasonable efforts to notify you.

13. Prohibited Activities

You agree not to use the ShopHarbor website to:

  • Break any applicable law or regulation.

  • Commit fraud or attempt to obtain products or services through deceptive means.

  • Provide false or misleading information.

  • Interfere with the operation or security of our website.

  • Upload or transmit viruses, malware, or other harmful code.

  • Attempt to gain unauthorized access to our systems or other users' information.

  • Copy, scrape, reproduce, or commercially exploit our website or its content without permission.

  • Harass, threaten, abuse, or harm ShopHarbor, our service providers, or other users.

  • Use automated methods to interfere with or improperly access the website.

We reserve the right to restrict or terminate access to our website if we reasonably believe that these Terms have been violated.

14. Disclaimer

We make reasonable efforts to keep our website and product information accurate and available. However, we do not guarantee that the website will always be available, uninterrupted, completely accurate, or free from errors.

To the extent permitted by applicable law, ShopHarbor provides the website and its content on an "as available" basis.

Nothing in these Terms is intended to remove or limit any consumer rights or protections that cannot legally be excluded under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, ShopHarbor will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.

This includes losses resulting from circumstances outside our reasonable control, such as third-party service interruptions, carrier delays, or other events beyond our control.

Nothing in these Terms limits liability where doing so would be prohibited by applicable law.

16. Indemnification

You agree to be responsible for losses or claims resulting from your unlawful use of the ShopHarbor website, your violation of these Terms, or your violation of another person's rights.

This provision applies only to the extent permitted by applicable law.

17. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed to the extent necessary, while the remaining provisions will continue to apply.

18. No Waiver

If ShopHarbor does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision later.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies specifically referenced on our website, form the agreement governing your use of the ShopHarbor website and your purchases from us.

20. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, services, or legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the ShopHarbor website after updated Terms are posted means that you accept the revised Terms, to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the applicable laws of the jurisdiction in which ShopHarbor operates, without limiting any mandatory consumer protections that may apply to you under the laws of your place of residence.

Any disputes will be handled in accordance with applicable law.

22. Contact Us

If you have questions about these Terms of Service, please contact ShopHarbor:

Email: shopharbor2@gmail.com