Refund policy

Last updated: September 6, 2026

At ShopHarbor, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us so we can review the issue and help you with the appropriate solution.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must:

  • Be unused and in the same condition in which you received it

  • Be in its original packaging, where applicable

  • Include any tags, accessories, or other items that came with the product

  • Be accompanied by proof of purchase or your order details

Some products may not be eligible for return due to their nature or hygiene requirements. If you are unsure whether your item qualifies, please contact us before sending anything back.

How to Request a Return

Before returning an item, please contact us at:

shopharbor2@gmail.com

Please include your order number and a brief description of the reason for your return. If the product is damaged, defective, or incorrect, we may also ask you to provide photos or other information so we can assess the issue.

Do not send a product back without contacting us first. We will provide the appropriate return instructions if your return request is approved.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as possible at shopharbor2@gmail.com with your order number and relevant details.

Where appropriate, we may offer a replacement, refund, or another suitable resolution depending on the circumstances.

Non-Returnable Items

Certain products may not be eligible for return, particularly items that cannot reasonably be resold due to hygiene, safety, or other product-specific considerations.

If a product has specific return restrictions, those restrictions may be stated on its product page.

Return Shipping

If a return is approved, we will provide instructions regarding how the product should be returned.

Return shipping arrangements may vary depending on the reason for the return and the destination. If the return is due to a damaged, defective, or incorrect product, ShopHarbor will review the situation and determine the appropriate resolution.

Exchanges

If you would like to exchange an item for a different product or variant, please contact us at shopharbor2@gmail.com.

Depending on product availability and the circumstances of the request, we may arrange an exchange or recommend returning the original item and placing a new order.

Refunds

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

If your refund is approved:

  • Prepaid orders: The refund will generally be issued through the original payment method, where possible.

  • Cash on Delivery (COD) orders: Because payment is collected upon delivery, there may not be an online payment to reverse. If a refund is approved for a COD order, we will contact you to arrange the appropriate refund method.

Approved refunds may take up to 10 business days to process after the return has been received and approved. The time required for the funds to appear in your account may also depend on your bank or payment provider.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at shopharbor2@gmail.com.

We cannot guarantee that a cancellation request can be accepted once an order has entered processing or has been shipped.

For COD orders, refusing to accept a shipment at the time of delivery does not automatically qualify as a return or refund. Please contact us first if you need to cancel an order.

Contact Us

For any questions regarding returns, refunds, exchanges, or damaged orders, please contact:

Email: shopharbor2@gmail.com